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POSITION TITLE: Training Coordinator


REPORTS TO: Program Manager


DATE: 5/26/2022






CHHUNY is seeking a qualified Training Coordinator to enhance the training program already in place, manage the learning management system, and create and maintain training materials for our network. CHHUNY is a lead Health Home Serving Children serving 55 counties in upstate New York with over 90 care management agencies in our network. This position will be responsible for working the Program Manager to ensure training on Health Home Care Management services, policy, and processes is provided in a effective and efficient manner for all Care Managers supported.


LOCATION: The Training Coordinator will serve all agencies within the CHHUNY Care Management Agency network and will be expected to travel throughout upstate NY to provide in person trainings. The office is located in Rochester, NY.



· Provides training, consultation, and coaching to support system, agency and program transformation, particularly to promote development and growth of Care Management Practice.

· Delivers trainings on the practice of Health Home care management, including the use of the electronic health record, within the 6 regions in upstate New York. Responsible for scheduling, coordinating training locations, manage registrations, and confirming new hires are trained timely.

· Develops live and online training curriculum to meet the needs of the workforce within the context of an evolving health care environment.

· Manages learning management system and content creation.

· Conduct monthly training webinars and engaging community stakeholders to provider subject matter expertise trainings as needed.

· Creates practical tools and resources to accompany formal training curriculum.

· Maintains solid working relationships with multiple stakeholders including agency/program leaders, supervisors, and front-line staff.

· Utilizes media to conduct online meetings, webinars, and conference calls to provide trainings and consultation remotely.

· Prepares evaluation tools (surveys) to assess the success of the training offerings.

· Summarizes feedback on training programs and uses information to continuously improve.

· Maintains current on literature and trends in the field in terms of content expertise and best practices for training and implementation and infuses this knowledge into delivery of services.

· Respect the confidential nature of certain information you are exposed to in the course of your work performance.

· Other responsibilities as assigned.



· Bachelor’s Degree in related field. Clinical experience highly preferred.

· Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role.

· Adequate knowledge of learning management systems and web delivery tools.

· Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

· Experience working within health home, care coordination, or other related human services field is preferred.

· MS Office proficiency

· Advanced organizational skills with the ability to handle multiple assignments

· Demonstrate a high degree of motivation, self-direction, and time-management skills

· Outgoing, engaging and persistent in efforts

· Highly driven to meet or exceed goals

· Strong communication skills


The responsibilities listed for the position are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position description does not constitute an agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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