POSITION TITLE: Health Home Support Specialist
REPORTS TO: Program Manager
DATE: 6/8/2023
POSITION DESCRIPTION: Full-Time
PURPOSE:
CHHUNY is seeking a competent, customer service focused Health Home Support Specialist to complete activities to support the daily operations of a Children’s Health Home.
RESPONSIBILITIES:
- Conduct various activities that support the day-to-day functioning of Health Home operations which includes but is not limited to, distributing operational reports to our downstream agencies, assisting with special projects, document management, etc.
- Have a basic understanding of Health Home policy and procedures to manage the Help Desk ticketing system to support our network of care managers throughout New York State.
- User access management for various systems that support Health Home work (EHR, help desk, email listserv, etc.)
- Conduct quarterly audits of various policies such as appropriate user access to systems with PHI and CMA oversight audits for background check compliance, core service requirements, and care manager qualifications.
- Coordinate weekly update emails to our network.
- Assist with special projects as directed by leadership.
- Update and manage website content (no prior experience in website management needed).
- Support the CHHUNY Compliance Officer with record requests and exclusion checking as needed.
- Manage administrative tasks such as, but not limited to, restocking office supplies, office access logs, greeting and escorting office visitors.
- Assist with other Health Home program activities as necessary and applicable to your role which would include cross training in referral processing.
- Other responsibilities assigned as relevant to this position.
QUALIFICATIONS:
- Associate degree or higher preferred but experience will be taken into consideration.
- Proficiency in Microsoft Office products is required.
- Experience within a healthcare setting is preferred due to the confidentiality of the data you will be working with.
- Strong communication skills, written and verbal.
- Demonstrate a high degree of motivation, self-direction, and time-management skill
- Outgoing, engaging and customer service centric.
- Highly driven to meet or exceed goal